Privacy Policy

Our company’s most important value is a Great User Experience, which means that we are committed to protecting your privacy and we take great care with your personal information. This policy will help you understand how we use and protect your data. If you have any questions, feel free to contact us at help@okadoc.com.

Thank you so much for choosing Okadoc.

Effective date: 21 May 2018

This Privacy Policy sets out the basis on which any personal data, including but not limited to medical, payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of Okadoc’s website (www.okadoc.com) (the “Site”) and/or the Okadoc mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Site and Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Okadoc Technologies FZ-LLC, Dubai Healthcare City, Building 47, office 302, Dubai, UAE. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.

If you use our Site and Services, you consent to the collection, use and sharing of your personal data under this Privacy Policy (which includes all other documents referenced in this Privacy Policy) and agree to the Terms of Use on the Site. We created this Privacy Policy to give you confidence as you use the Site and Services and to demonstrate our commitment to the protection of privacy.

WHAT INFORMATION WE MAY COLLECT FROM YOU

Depending on which of our Services you use and how you interact with our Sites, we collect different kinds of information from or about you. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, address, username or similar identifier, marital status, title, date of birth and gender;
• Contact Data includes billing address, delivery address, location, email address and/or telephone numbers;
• Financial Data includes bank account and payment card details, payment history;
• Transaction Data includes details about payments to and from you and other details of products and Services you have purchased from us;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, make and model (mobile phones only), operating system, hardware version, platform, device settings and other technology identification on the devices used to access our Sites, file and software names and types, device identifiers, time zone setting and location, device locations such as through GPS, Bluetooth or WiFi signals, browser plug-in types and versions, operating system and platform, connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address;
• Healthcare Data includes insurance data (such as your insurance carrier, insurance plan, member ID, group ID and payer ID); medical data (such as the doctors, dentists or other healthcare specialists, professionals, providers, or organizations (collectively, “Healthcare Providers”) you have visited, your reasons for visit, your dates of visit, your medical history, and other medical and health information you choose to share with us); and other identifying information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and Information in emails or letters that you send to us;
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
• Usage Data includes information about how you use our Sites, products and services including redemption of our offers, how you use your devices to access our Sites, including the screens you visit and searches you make;
• Special Categories of Personal Data includes details about your race or ethnicity or religion.
• Other Data includes:
  • photos or other data uploaded onto any of our Sites by you or shared with other users of our Sites by you via our Sites;
  • communications with us via social media platforms, email, electronic messages and other electronic and non-electronic communications;
  • information from you when you register on our Site, book an appointment or subscribe to our newsletter;
  • third party partner information related to how you use our third-party partners, such as your reviews of our merchant partners or other service providers;
  • information you provide us, or that we may collect from you, when you report a problem with our Platform;
  • details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”));
  • your networks and connections made available to us, depending on the permissions you have granted, from your mobile and desktop devices' address book contacts, and other social media such as Facebook, Instagram, Pinterest and Twitter.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect the following Special Categories of Personal Data: your philosophical beliefs, sex life, sexual orientation or political opinions. Nor do we collect any information about criminal convictions and offences.

By accessing, using and/or submitting information to or through the Services, you represent that you are not a child (minor). If we learn that we have received any information directly from a child without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Services, and we will subsequently delete that information. If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms of Use, use the Services on behalf of such minor child. Any information that you provide us while using the Services on behalf of your minor child will be treated as Information as otherwise provided herein.

HOW WE WILL USE YOUR INFORMATION

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. to provide you with information, feedback or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
2. where we need to perform the contract we are about to enter into or have entered into with you;
3. where we need to perform a contract we have with a third party to provide you a product or Service;
4. where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
5. to provide you with location-based services;
6. contacting you when necessary or requested, including to remind you of an upcoming appointment, booking, cancellation or other information required to facilitate your use of the Service;
7. notifying you about certain resources, Healthcare Providers or services we think you may be interested in learning more about;
8. to improve our Services and to deliver a better and more personalised service to you;
9. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
10. to notify you about changes to our Services;
11. for any other reason which we deem necessary to enhance your experience of the Platform.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or other means. You have the right to withdraw consent to marketing at any time by contacting us at help@okadoc.com.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

1. we may share your Information with Healthcare Providers with whom you choose to schedule through the Services. For example, if you complete a medical history form using the Services in advance of an appointment and elect to share it with your selected Healthcare Provider, we may share your medical history form with such selected Healthcare Providers.
2. provided that you choose to use the applicable Services, we may share your Information with your Healthcare Providers to enable them to refer you to and make appointments with other Healthcare Providers on your behalf or to perform analyses on potential health issues or treatments.
3. we may share your Information with Healthcare Providers in the event of an emergency.
4. Other Entities. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. marketing companies, medical centres, government entities, regulators, professional boards, payments processers to process online transactions, etc.).

   You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.

5. Marketing. We may also use your Information to provide you with information about services which may be of interest to you and enhance your Platform experience, service messages, new features and enhancements. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.

   We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience).

   Additionally, you may be asked to provide additional Information to participate in some of our market research activities.

   Additionally, you may be asked to provide additional Information to participate in some of our market research activities.

   If you do not wish to have your personal data used by the us to promote our own or third parties' products or Services, you can opt-out by contacting us at help@okadoc.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to us as a result of a product or Service purchase, product service experience or other transactions.

   If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by contacting us at help@okadoc.com.

6. Business Transfers. In the event that we or substantially all of our assets are acquired, subscriber and customer information will be one of the transferred assets.
7. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting is at help@okadoc.com.
8. Performance of Contract. Means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
9. Comply with Legal or Regulatory Obligations. Means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
10. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites. Please do not post or add personal data to the Site that you would not want to be publicly available.

HOW WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your booking/appointment, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

WHAT SECURITY MEASURES WE APPLY

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

1. up-to-date information regarding recent booking and appointments;
2. personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences);
3. payment settings (including credit card information); and
4. e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through live chat or the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile or by contacting us at help@okadoc.com.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records. If you wish to exercise any of your legal rights in relation to your personal data or otherwise, please contact us at help@okadoc.com.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

HOW YOU CAN CONTACT US

If you have any concerns about your Information on the Platform, please contact us at help@okadoc.com with a thorough description, and we will try to resolve it.